Refund Policy

Last updated: June 26, 2025

At Prime Lawns Landscaping, customer satisfaction is our top priority. Please review our refund policy below:

 

1. Service-Based Refunds

Due to the nature of our services, refunds are generally not provided once the landscaping work has begun or been completed. However, if you are unsatisfied with the results, we encourage you to contact us within 48 hours of service completion so we can work to resolve the issue.

 

2. Cancellations

Clients may cancel a scheduled service at least 24 hours in advance with no charge. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.

 

3. Prepaid Services

Refunds for prepaid services (such as seasonal packages) may be issued only if the service has not yet started. A processing fee may apply.

 

4. Contact for Refunds

To request a refund or report a concern, please contact us at:
📧 JBonilla@primelawnsusa.com
📞 (224) 565-0819

 

We reserve the right to update this policy at any time without prior notice.